How Your Company’s Employee Assistance Program Can Help You

An Employee Assistance Program professional discusses options with an employee

Do you know whether your prospective or current employer offers an employee assistance program (EAP)? This unique perk is an increasingly common part of changing employee benefit plans, but many job candidates and employees aren't clear about what an EAP is or how it can help them.

Salary guides, such as those updated annually by Robert Half, can keep you informed about competitive salary ranges, but salary guides reveal only part of the picture when it comes to compensation. Employees are increasingly concerned with less quantifiable factors such as job satisfaction and perks that can help make for a better quality of life. EAPs come in many shapes and sizes, but in general they provide free, specialized services to improve work-life balance.

When it comes to compensation packages, it's important to keep track of all the pieces. Explore our advice on understanding employee benefits.

In keeping with Robert Half's mission to provide professionals and companies with employment solutions, here are the details on what an employee assistance program involves.

What is an employee assistance program?

EAPs are designed to supplement standard employee benefits packages and help employees overcome personal issues that might interfere with their job responsibilities and productivity. EAPs fill the gaps of standard benefits plans and were the first real attempt by many employers to safeguard the mental well-being of their employees. These popular programs are a win-win: employees enjoy access to much-needed services, and, with positive results, employers enjoy productive workers.

What services are included?

Although the exact offerings of an employee assistance program vary from company to company, an EAP typically provides workers confidential help in the following areas:

  • Substance abuse — Helping employees cope with issues surrounding drug and alcohol abuse was an original purpose of EAPs. Today, many programs offer access to professional counselors who can help employees overcome addiction. If the company's program does not offer free counseling, you can obtain referrals.
  • Conflict resolution — Many EAPs offer mediation and conflict resolution services to assist employees with relationship issues at home or in the office. Mediation is a very common feature of EAPs, but if it is not available, program administrators can give you a referral.
  • Counseling and mental health services — EAPs can provide counseling services for workers dealing with marital problems, parenting issues, depression, anxiety or other concerns. You can also receive mental health screenings and therapy referrals if needed. Depending on the stipulations of your program, such services may be available free of charge.
  • Career transition services — If you lose your job, the EAP can help during the transitional period by offering counseling and resources related to finding a new job.
  • Retirement and financial planning — Counselors in the EAP can help you navigate simple tasks, such as creating a budget, as well as major financial decisions, such as planning for retirement or buying a home.

Other benefits an employee assistance program offers

  • Confidentiality — Counselors, therapists and program administrators are bound by the Health Insurance Portability and Accountability Act (HIPAA) and Americans with Disabilities Act (ADA) to ensure your information remains confidential. This lets you speak freely with counselors without worrying about ramifications or gossip at work.
  • Round-the-clock help — Many EAPs have 24-hour hotlines that you can call immediately when you need help, rather than waiting and worrying.

Plan ahead by finding out whether your prospective employer or current workplace offers an employee assistance program and, if so, what benefits are included in it. That way, when a big financial decision or a personal challenge comes up, you'll be ready to tap into the valuable services that are available to you.

Part of making the most of your compensation package is keeping up-to-date with the value of your work. Take a look at our Salary Guides for annually updated research on salary ranges for hundreds of jobs.


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